Contact Us

Call

07375 535404

F.A.Q

How to get support.

We do our best to ensure everything gets shipped to you in full working condition but we understand that sometimes things go wrong so if you have a problem, please get in touch with us as soon as you can so we can put it right.

How do we ship your product

All deliveries will be made via a designated courier, We will advise you once you have purchased and we have shipped your lamp.

We are currently only able to ship to the mainland UK for the tariff quoted. 

Please contact us for purchases outside the mainland UK

Returns

We offer a free returns policy within 30 days if you are dissatisfied with your purchase.

This also covers any returns within your lifetime craftsmanship guarantee.

lifetime craftsmanship guarantee

We proudly stand behind the quality of our craftsmanship. All of our handcrafted products are covered by a lifetime guarantee against defects in materials and workmanship, valid for as long as the original owner owns the item and while we remain in business.

This guarantee covers the structural integrity and craftsmanship of our products. It does not cover:

  • Consumable components such as light bulbs, fuses, batteries, or electrical accessories

  • Damage caused by misuse, modification, improper installation, or accidents

  • Normal wear and tear, including surface scratches, patina changes, or cosmetic ageing

If your item requires repair due to a craftsmanship issue, please contact us with proof of purchase and a description of the problem. We’ll do our best to make it right.